Because our products are research-use materials, we cannot accept returns or restock items once they have left our facility.
For this reason, all purchases made through BioGlow, LLC are non-refundable and non-returnable.
If your order arrives damaged, leaking, broken, or incorrect, please contact us within 48 hours of delivery.
Email: support@bioglow.info
Include:
• Your order number
• Photos of the product and packaging
• A brief explanation of the issue
We will investigate and resolve the issue by offering either:
• A replacement shipment, or
• Store credit (case-by-case basis)
Orders can only be canceled before they are packed or shipped.
Once an order enters the fulfillment process, we cannot cancel or refund it.
If you need to request a cancellation quickly, email:
support@bioglow.info
We are not responsible for packages that show as delivered by the carrier but are lost or stolen.
If this occurs, please contact the carrier directly to file a claim.
• USPS: www.usps.com/help/claims
• UPS: www.ups.com/support/file-a-claim
We will help provide any additional information needed for your claim.
All products sold by BioGlow, LLC are for:
• Laboratory use
• In vitro research
• Scientific experimentation
• Educator or institutional research
They are not intended for:
• Human consumption
• Medical treatment
• Veterinary use
• Diagnostic purposes
• Any form of self-administration
For compliance reasons, we cannot accept returns of opened, used, or partially used products under any circumstances.
If you have any questions about this policy or need assistance, reach out at:
📧 support@bioglow.info